Frequently Asked Questions

LetAssist is a digital letting administration platform for South African landlords and property managers. It is designed to keep property details, tenant documents, payment records and important lease dates organised in one workspace.

LetAssist is intended for landlords managing one or more residential rental properties, as well as property professionals who need a more organised way to manage rental administration.

Select Sign Up / Sign In to create a landlord account. The setup journey includes activating your subscription, registering your properties, uploading reusable documents and adding relevant tenant and lease details. Subscription activation depends on the live payment service being available.

Yes. LetAssist is designed to organise multiple properties within a single landlord portfolio, with information recorded separately for each property.

You can organise reusable documents such as rental application forms, FICA requirements, credit-check consent forms, property condition reports and lease templates. Relevant completed documents can also be kept with tenant records as supported by the platform.

The landlord remains responsible for deciding how applicants are screened. LetAssist supports the administration of applications and consent documents. Third-party credit-check integration is being considered and is not currently promised as an active service.

LetAssist is being developed to help landlords record deposits and monthly rental payments, see payment history and identify amounts requiring follow-up. It is an administration tool, not a guarantee of payment or debt collection.

Document follow-ups and reminders for important lease dates are planned features. Availability will depend on the relevant functionality being completed and verified.

No. LetAssist is an administrative support platform. It does not replace professional legal advice, provide eviction insurance, issue court orders or automatically conduct evictions.

Subscription pricing and payment options will be shown on the Pricing page when confirmed. Live payment activation will only be offered once the payment process is ready.

LetAssist is currently being developed and tested. Some features, including integrations and automated reminders, may not yet be available for production use.